Answering the phone
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- Hello? (informal)
- Thank you for calling .......ชื่อบริษัท......... .....ชื่อคนที่รับสาย... speaking. How can I help you?
- Doctor's office.
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Introducing yourself
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- Hey …ชื่อคนที่ต้องการพูดด้วย..... It's ....ชื่อคนที่โทรไป...... calling. (informal)
- Hello, this is ………ชื่อคนที่โทร……. calling.
- Hi, it's…ชื่อคนที่โทร….. from the ..ชื่อบริษัท..........here.
- This is she.*
- Speaking.*
*The person answering says this if the caller does not recognize their voice.
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Asking to speak with someone
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- Is ..........ชื่อคนที่ต้องการโทรหา........... in? (informal)
- Is ..........ชื่อคนที่ต้องการโทรหา........... there, please? (informal)
- Can I talk to ..........ชื่อคนที่ต้องการโทรหา........... ? (informal)
- May I speak with ..............ชื่อคนที่ต้องการโทรหา……, please?
- Would the to ..........ชื่อคนที่ต้องการโทรหา........... be in/available?
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Connecting someone
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- Just a sec. I'll get him/her. (informal)
- Hang on one second. (informal)
- Please hold and I'll put you through to his/her office.
- One moment please.
- All of our operators are busy at this time. Please hold for the next available person.
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Making special requests
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- Could you please repeat that?
- Would you mind spelling that for me?
- Could you speak up a little please?
- Can you speak a little slower please. My English isn't very strong.
- Can you call me back? I think we have a bad connection.
- Can you please hold for a minute? I have another call.
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Taking a message for someone
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- Sammy's not in. Who's this? (informal)
- I'm sorry, ..........ชื่อคนที่ต้องการพูดด้วย.....ง not here at the moment. Can I ask who's calling?
- I'm afraid he's stepped out. Would you like to leave a message?
- He's on lunch right now.Who's calling please?
- He's busy right now. Can you call again later?
- I'll let him/her know you called.
- I'll make sure he/she gets the message.
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Leaving a message with someone
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- Yes, can you tell him/her ..........ชื่อผู้ที่โทรเข้ามา...... called, please.
- No, that's okay, I'll call back later.
- Yes, it's..........ชื่อผู้ที่โทรเข้ามา...... from.....ชื่อบริษัท...... here. When do you expect him/her back in the office?
- Thanks, could you ask him/her to call ..........ชื่อผู้ที่โทรเข้ามา...... when he/she gets in?
- Do you have a pen handy. I don't think he/she has my number.
- Thanks. My number is ………หมายเลขโทรศัพท์........, extension.....หมายเลขต่อภายใน......................
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Confirming information
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- Okay, I've got it all down.
- Let me repeat that just to make sure.
- Did you say .............ทวนข้อความ...............?
- You said your name was ............ทวนชื่อ............., right?
- I'll make sure he/she gets the message.
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Listening to an answering machine
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- Hello. You've reached........หมายเลขโทรศัพท์......... Please leave a detailed message after the beep.Thank you.
- Hi, this is .........ชื่อเจ้าของหมายเลขโทรศัพท์......... I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can.
- Thank you for calling .........ชื่อเจ้าของหมายเลขโทรศัพท์/บริษัท........ Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at ........หมายเลขโทรศัพท์.........
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Leaving a message on an answering machine
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- Hey.........ชื่อของเจ้าของหมายเลข.........It's ….ชื่อคนที่โทรเข้าเครื่องรับ......... Call me! (informal)
- Hello, this is ….ชื่อคนที่โทรเข้าเครื่องรับ......... calling for .........ชื่อของเจ้าของหมายเลข.......... Could you please return my call as soon as possible. My number is ........หมายเลขโทรศัพท์.......... Thank you.
- Hello .........ชื่อของเจ้าของหมายเลข......... This is ….ชื่อคนที่โทรเข้าเครื่องรับ......... from the ............ชื่อบริษัท...........calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.
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Finishing a conversation
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- Well, I guess I better get going. Talk to you soon.
- Thanks for calling. Bye for now.
- I have to let you go now.
- I have another call coming through. I better run.
- I'm afraid that's my other line.
- I'll talk to you again soon. Bye.
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Saying thanks
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- You're welcome.
- Have a nice day! Bye.
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